Please reach out to us at info@corestudiostpaul.com if you cannot find an answer to your question here.
Core Pilates has a 24 hour cancellation policy. ALL IN PERSON classes or private/semi-private sessions canceled within 24 hours will be charged as a late cancel, no exceptions.
ALL GROUP CLASS RESERVATIONS AND CANCELLATIONS must be done via Mindbody. Please note that class registration online closes 1 hour prior to class start time.
We ask that you do not call, email or text instructors or studio management for a simple class reservation or cancellation request - head to your Mindbody profile to cancel or book a class.
To cancel or reschedule a PRIVATE or SEMI PRIVATE session - contact your instructor directly via email or text, do NOT call or email the studio - we simply do not always see these messages in a timely manner to then relay to the instructor. The 24 hour cancellation window also applies to private and semi-private sessions.
Mindbody has a waiting list feature, if a class is full you can opt to put yourself on the waiting list. There are 2 waitlist slots available per class.
If a client cancels out of class outside the late cancel window (24 hrs or more), Mindbody will automatically email the first waitlisted client notifying them of the available spot.
Simply reply YES to this email if you want to confirm your reservation, or NO if you no longer want it and we will open it up to the next person on the list.
If you are waitlisted and do not see the email and/or no longer want the spot, you are NOT liable for paying for the reservation, but we do ask that you reply back and let us know in that case so we can get other waitlisted clients into class!
You may register up to 15 minutes before class start time for a virtual class.
As capacity is not limited for a virtual class, you may cancel up to 1 hour in advance of a virtual class w/o losing your credit.
Virtual members who sign up and do not attend will receive the recording of class.
Virtual Class Zoom links will be sent via FitGrid one hour prior to class start time (or immediately upon registration, if you sign up within one hour of class start time). Please make sure your preferred email address is the one we have on file in your Mindbody profile so your class links go to the right inbox!
Membership is a monthly autopay - with that monthly autopay you receive a certain amount of class credits, depending on your tier. You must use up those credits within the month, they do not roll over.
Your membership date is an important date to remember - this is the date your autopay drafts and is also the start of your "month". It is up to you to keep track of how many credits you have used in your month.
We try to keep our membership easy and flexible so if you happen to take more credits in your month than your membership allots, we offer you a special member drop in rate of $28 per additional class.
You can cancel or freeze your membership at any time - just give us at least 14 days notice before your autopay date.
If you test positive for COVID and will be out for more than one week - please email us (info@corestudiostpaul.com) and we can do a two week suspension on your membership.
You can cancel or freeze your membership at any time - just give us at least 14 days notice before your autopay date.
Click here and fill out this brief form to cancel or freeze your membership.
If you have tested positive for COVID and will be out for more than one week - please email us (info@corestudiostpaul.com) and we can temporarily suspend your membership.
Our members get:
Effective Wednesday, March 23rd we will NOT be requiring masks in the studio. Masks are optional and still encouraged, especially during cold and flu season!
If you are at all symptomatic of any viral illness, do not come to class. Please refer to the cancellation procedures above if you are feeling ill or have tested positive for COVID.
Follow public health guidelines for returning to activity after COVID infection - 5 days minimum isolation and 10 days masking in public.
If you have been exposed but have no symptoms - please test and be aware that symptoms can take up to 4 days to develop, and positive antigen test after infection can take up to 6 days after exposure. Please wear a high quality mask when you come into the studio if you or someone you live with or routinely come into contact with has been exposed.
If you are a MEMBER and have a positive COVID test - contact us immediately and we can suspend your membership for up to 14 days. This puts all your current credits on hold for the suspension period until you are able to return to the studio. Please note this will change your membership activation date for future autopays.
New clients: Book an ONBOARDING session or get started with our Six-week Introduction to Reformer Series!